Do People Like Websites with Chatbots?


#1

Have you all noticed more websites having chatbots that you can interact with on sites?

What do you all think about them?


#2

People hate them (generally speaking), but companies love them since they can drive more people to get answers online instead of over the phone. I’ve not found a good chatbot yet though.


#3

How come? Do you think it is because they don’t answer questions for people well?


#4

Yes, the AI underlying most chatbots is still not that sophisticated and often can’t help with natural language questions. If you want to ask a very basic straightforward question they’re ok (like “when is my bill due”). It’s just like talking to Siri or Alexa. It’ll get better over time


#5

Makes sense! I find them useful if they work :slight_smile: I was curious if they made sense for bloggers, but might take too much work.


#6

I don’t even talk to chatbots at the off chance they could be real people and I make a fool of myself haha…


#7

LOL! I typically only find them helpful when they answer questions I ask - but never really have seen one on a blog.


#8

Actually I love them. I share Elon Musk’s concerns about AI. The dumber the bots are the later the awakening of the SkyNet will happen. I love tech, but can not imagine how would that fit into a blog…


#9

I hate them, especially the sexist variety where they look like attractive women.


#10

Love that GIF! For a personal finance blog or other info type blogs it can point people to content they want. Well that’s a thought, who knows if people would use them !


#11

Yes that is no fun :frowning:


#12

I always ignore them, they are pretty much annoying.


#13

I’ve never used one. I find it annoying when they pop up when I don’t want them to or need them - it’s as annoying as any other pop-up. I don’t see why they can have a chat link instead of a pop-up.


#14

Especially when they don’t answer your question lol!


#15

Same! I think they should be a link or a small button to press if you NEED one, not when you enter the site.


#16

I loathe chatboxes. They are usually not informative. If an AI they are often useless or nearly useless. If human I get hassled to buy things I neither need nor want.

I find I am far more likely to leave a site if a chatbox pops up. Sometimes I don’t even bother trying to dismiss the chatbox, I just exit.


#17

Oh that’s true. I remember one chatbot and it was a glorified “search” for the website. It took 2 words from me and listed a bunch of FAQs for me to choose one.


#18

I don’t mind them if there unobtrusive and I can minimize them, I feel same way about email sign up pop ups. I hate going to sights and every page you look at you getting repromted to sign up for an email lists.

If I’m checking out a new blog, and I want to see what its about before signing up for emails and I left several sites because of overly aggressive chat bots and email sign ups.


#19

See! I don’t mind them if they aren’t intrusive.

I found one for WordPress that is just a small bar on the bottom right side of the screen, then users can click on it if they want to use it but it doesn’t popup unless they do.

I think it could be useful if it answers questions for people about content on your site.


#20

That sounds interesting, a technology that enhances and leverages human interaction is great, software that’s just used to automate and replace humans I do not care for.

I hate how some companies use the chatbots and won’t let you get to a real person. I ran into this with a software package I was thinking about buying and decided against it after dealing with the chat bots. I also just found the chatbots madding when trying to buy a new computer.